Refund Policy

At Buyonex, we aim to ensure a fair and transparent refund process for every buyer on our marketplace. This policy explains when refunds apply, how they are processed, and what to expect throughout the process.

When You’re Eligible for a Refund

You may be eligible for a refund in the following situations:

  • Your order was cancelled before dispatch
  • A returned product passed quality inspection and was approved by the seller
  • The product delivered was damaged, defective, or different from what was ordered
  • Your order was not delivered within the promised delivery timeline and you chose to cancel
  • A duplicate payment was made for the same order due to a technical error

Refund Process

  1. Approval — Once your cancellation or return request is approved (see our Cancellation and Return Policy), the refund process begins
  2. Quality Check — For returned products, a refund is initiated only after the item passes inspection by the seller or our quality team
  3. Processing Time — Refunds are processed within 7  business days after approval
  4. Credit Time — Depending on your bank or payment provider, it may take an additional 7 business days for the amount to reflect in your account

Refund Method

  • Online Payments (Card / UPI / Netbanking / Wallet): Refunded to the original payment method used at checkout
  • Cash on Delivery (COD) Orders: Refunded via bank transfer — you will be asked to share your bank account details (account number, IFSC code, account holder name) during the return/refund request

Partial Refunds

In some cases, a partial refund may be issued instead of a full refund, such as:

  • Only part of a bulk order is being returned
  • A product is returned with minor damage not affecting usability (at seller’s discretion)
  • Shipping or handling charges are non-refundable as per the specific product’s terms

Non-Refundable Situations

Refunds will not be issued if:

  • The product was used, installed, or altered after delivery
  • The return window has expired
  • The product is a custom-made, made-to-order, or non-returnable item as indicated on the listing
  • The return does not meet the eligibility criteria outlined in our Cancellation and Return Policy

Refund Status

You can track the status of your refund anytime under My Account → Orders → Refund Status. You will also receive email/SMS updates at each stage of the process.

Need Help with a Refund?

If your refund is delayed beyond the stated timeline or you have any questions, please reach out to our support team:

Email: [care@buyonex.in]
Phone/WhatsApp: +91-9975284291/7558392926