Cancellation and Return

At Buyonex, we want your business to run smoothly. This policy explains how order cancellations, returns, and refunds work across our marketplace. Since Buyonex is a multi-vendor B2B platform, some terms may vary slightly by seller — always check the specific product page for seller-specific policies before ordering.

Order Cancellation

Before Dispatch
You can cancel an order free of charge as long as it hasn’t been shipped yet. Go to My Account → Orders, select the order, and click Cancel Order.

After Dispatch
Once an order has been shipped, it cannot be cancelled. You may raise a return request instead once the order is delivered (see Return Eligibility below).

Custom or Bulk Orders
Orders that are custom-manufactured, made-to-order, or placed in bulk quantities as per your specific request may not be eligible for cancellation once confirmed with the seller. This will be indicated on the product/order page.

Return Eligibility

You may request a return within 7 days of delivery if:

  • The product received is damaged, defective, or not working as intended
  • The product delivered is different from what was ordered
  • The quantity delivered does not match your order
  • The product is missing parts or accessories mentioned in the listing

Returns will not be accepted for:

  • Products used, installed, or altered in any way
  • Items without original packaging, tags, or accessories
  • Consumables, safety-sealed items, or custom-made products (unless defective)
  • Products damaged due to misuse or mishandling after delivery

How to Request a Return

  1. Go to My Account → Orders
  2. Select the order and click Request Return
  3. Choose the reason for return and upload photos/videos of the product (required for damaged or defective items)
  4. Our team will review your request within 7 business days

Pickup & Refund Process

  • Once approved, we’ll arrange a pickup of the returned item(s), or you may be asked to ship it back depending on the seller’s process
  • Refunds are processed after the returned product passes quality inspection
  • Refunds are credited to your original payment method within 7 business days after inspection
  • For Cash on Delivery orders, refunds will be made via bank transfer — you’ll need to share your bank details during the return request

Damaged or Wrong Product Received

If you receive a damaged, defective, or incorrect product, please report it within 7  days of delivery with photos/videos as proof. We’ll prioritize these cases for a quick replacement or refund.

Need Help?

If you have questions about a cancellation or return, reach out to our support team:

Email: [care@buyonex.in]
Phone/WhatsApp: +91-9975284291/7558392926