Privacy Policy

Buyonex (“we”, “us”, “our”) operates the website buyonex.in (the “Platform”), a B2B marketplace for industrial, safety, and business supplies. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Platform.

By accessing or using Buyonex, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Information You Provide to Us

  • Name, email address, phone number
  • Business/company name, GSTIN, and billing details
  • Shipping and billing addresses
  • Payment information (processed securely via our payment partners — we do not store your card details)
  • Account login credentials
  • Communications with our support team

b) Information Collected Automatically

  • IP address, browser type, and device information
  • Pages visited, time spent, and browsing behavior on our Platform
  • Cookies and similar tracking technologies (see Cookie Policy section below)

c) Information from Sellers/Business Partners

  • If you register as a seller, we collect business registration documents, bank account details, and tax information for verification and payment processing

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Verify seller accounts and business credentials
  • Communicate order updates, confirmations, and support responses
  • Improve our Platform, products, and services
  • Send promotional offers and updates (you can opt out anytime)
  • Detect and prevent fraud, abuse, or security issues
  • Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Sellers — to fulfil your orders (e.g., shipping address, order details)
  • Payment Partners — to process transactions securely (e.g., Razorpay)
  • Logistics Partners — to deliver your orders
  • Service Providers — for hosting, analytics, and customer support functions
  • Legal Authorities — when required by law, court order, or to protect our rights

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal retention requirements
  • Withdraw consent for marketing communications at any time
  • Raise a grievance regarding the handling of your personal data

To exercise these rights, contact us at [info@buyonex.in].

7. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser, though disabling cookies may affect certain Platform features.

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

9. Children’s Privacy

Buyonex is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

11. Grievance Officer

In accordance with applicable Indian law, the details of our Grievance Officer are as follows:

Name: Buyonex India Pvt Ltd 
Email: info@buyonex.in
Address: Office No.E111, World Of Mother, Akurdi, Pune 411035

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: care@buyonex.in]
Phone: +91-9975284291/7558392926